JOURNAL OF EDUCATION (EKSUJOE)

IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) ON SECRETARIAL EFFICIENCY AND ITS CONTRIBUTION TO EDUCATION

Abstract

Secretarial practices have transformed the efficiency of administrative and productivity of various sectors in Ogun state as a result of the incorporation of information and communication technology. This study examines the various impact of ICT adoption on secretarial operations and its contribution to education in Ogun state. The study employed descriptive research design method.  Four research questions guided the study. The population consist of 60 secretaries working with Tai Solarin Federal University of Education and Olabisi Onabanjo University in Ogun state. Census sampling techniques was adopted, because all the secretaries were used for the study. The theory of Technological Acceptance Model was adopted. A structured 32 items questionnaire tagged “ICT Impact on Secretarial Efficiency Questionnaire” (IISEQ) designed by the researcher was used to gather data for the study. Three experts validated the instrument, and Cronbach Alpha method was used to determine its reliability. Coefficient of 0.80 alpha showed the instrument was reliable. Research questions were analysed using mean and standard deviation. The findings reveals that ICT has totally improved secretarial efficiency through automated task management, electronic filing system, making editing and collaboration effective using Microsoft office and google document. As a result of these improvement, appointment and scheduling have become easy through digital calendar. The implication of the study shows a direct secretarial efficiency and productivity among professionals in Ogun state owned universities. The study concluded that ICT-enabled secretarial professionals played an important role by facilitating the growth of service within the state-owned institutions. The study recommends continued investment in ICT infrastructures, capacity building, and seminar for secretarial professionals and policy that would support digital efficiency in administrative processes.