Nigerian Journal of Banking and Financial Issues (NJBFI)

Petroleum Products Delivery In Nigeria: The Influence Of Total Quality Management Practices

Authors

  • John O. AJANI Author
  • Moshood SHOFOLAHAN Author
  • James O. AKINBODE Author
  • Mubo O. AKINRINLOLA Author
  • Joseph O. DAVID Author

Keywords:

Total quality management, total quality management practices, refined petroleum product delivery, Nigerian petroleum industry

Abstract

The effective delivery of petroleum products over the years has reduced and this motivated the study to examine the influence of total quality management practices on refined petroleum products delivery in Nigeria.

The survey research design was adopted and primary data was sourced through the administration of structured questionnaire to eighty-two (82) respondents comprising management and employees through a census approach. The data were analysed, using the multi-linear regression analysis.

The results showed that quality planning (β = 0.149,p>005), quality control (β = 0.079, p>0.05) and quality improvement system (β = -0.021, p>0.05 ) are not significant predictors while management commitment (β = 0.302,p<0.05) significantly influenced refined petroleum products delivery.

The company's management should be committed to the ideals of business excellence that would drive efficient delivery.

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Published

2026-01-16

Issue

Vol. 9 No. 2 (2023): Nigerian Journal of Banking and Financial Issues (NJBFI)

Section

Articles