Nigerian Journal of Banking and Financial Issues (NJBFI)

IMPACT OF DEBIT CARD TECHNOLOGY ON FINANCIAL INCLUSION: EVIDENCE FROM KADUNA METROPOLIS

Abstract

Financial inclusion is viewed as a process in which all individuals and investors have easy access to formal financial services. Thus, it plays a vital role in the economic development of any nation through the provision of financial products and services. Drawing from diffusion of innovation theory and transaction cost innovation theory. The study examines the perception of financial included persons regarding the impact of the relationship between debit card technology and financial inclusion. The study tests the impact of debit card technology on financial inclusion using survey research approach and self- administered questionnaire. Data were source from 384 financially included people in Kaduna metropolis.  The PLS- SEM analysis revealed that, debit card technology significantly impactaccessibility, usability, and quality of financial products and services in Kaduna metropolis. It was recommended that, similar studies should be done on other factors impacting financial technology, such as SMS, web, and mobile banking.